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Create PIN for First Time User

Your Account number is your 7-digit ID number - Student ID for students, Employee ID for faculty & staff.

Default PIN is your birthdate. Use slashes when entering your birthdate: MM/DD/YYYY. You will be required to change your PIN the first time you log in. If you have any problems changing your PIN or have forgotten your PIN, you will need to come to the Mac Express Office (Commons Building 128) to reset it.

CLICK HERE to enter the Mac Express secure site. Make sure you LOGOUT when you are done.

Options on the secure site include:

  • Create Pin for First Time User
  • Deactivate Your Lost or Stolen Card
  • Change Your PIN
  • Information About Your Account
  • Financial Status Report
  • Financial History Report
  • Add money to Meal Card (min. $20)

Freedom of Information and Protection of Privacy Act (FIPPA) at McMaster University

Office Hours:

Mon, Tues, Wed, Fri
(May to Aug)

8:30am to 4:00pm
10:00am to 4:00pm
12:00pm to 1:00pm


Residence meal plans for the 2013-2014 academic year expire on April 30 2014

As it is a non-taxable plan, the BASIC account is mandatory, non-refundable, non-transferable, and non-cumulative under McMaster University Residence Meal Plan Policy and government tax regulations, except on a prorated basis upon withdrawal from residence. The Basic account must be used by the end of the academic term, April 30, 2014.

Please note that if your Basic account is exhausted prior to the end of the academic year, you will need to have money in your Flex account in order to continue tax exempt food purchases at Hospitality Services locations. You can simply submit a written request to Mac Express to transfer money from Freedom to Flex, or add more money directly to Flex. If you do not have money in Basic and/or Flex, all purchases will be automatically deducted from Freedom and they will be fully taxable.

Living Off-Campus
Hospitality Services is pleased to offer students living off-campus two different types of meal plans: the Freedom Plan and the Term Plan - view more information on off-campus meal plans website.

All meal plan holders have web access to their meal plan information - check balance, review transactions, add more money, cancel lost meal card, etc. Parents can also add money to their children's accounts from the same web page at My Meal Account by chosing "Parental Pre-Pay" option.